Policy Statement

This privacy policy (“policy”) will help you understand how Divani (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use www.divani.co.ke (“website”, “service”).

We reserve the right to change this policy at any given time, of which you will be promptly updated. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What User Data We Collect

When you visit the website, we may collect the following data:

• Your IP address.
• Your contact information and email address.
• Other information such as interests and preferences.
• Data profile regarding your online behavior on our website.
• Other information you provide when filling out forms on our site

Why We Collect Your Data

We are collecting your data for several reasons:

• To better understand your needs.
• To improve our services and products.
• To send you promotional emails containing the information we think you will find interesting.
• To contact you to fill out surveys and participate in other types of market research.
• To customize our website according to your online behavior and personal preferences.

Safeguarding and Securing the Data

Divani is committed to securing your data and keeping it confidential. Divani has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

At Divani, we prioritize the protection and privacy of our valued visitors. We adhere to the provisions set forth in the Data Protection Act, 2019, ensuring that any personal information shared with us through our forms, such as when requesting information or quotations, is treated with the utmost confidentiality. By providing your data, you grant us permission to utilize the information for the sole purpose of delivering the requested services, which may involve sharing it with trusted third parties involved in the process. Rest assured that we handle your data responsibly and take appropriate measures to safeguard it. Your trust and privacy are of paramount importance to us.

Data Processing Consent

Divani respects the privacy and protects the personal and sensitive personal data of its prospective and existing clients and complies with the Data Protection Act, 2019, and the Data Protection Regulations.

The personal and sensitive data requested will be used for the provision of quotations, administration of, and/or other services relating to the insurance service you are seeking from our partners and us. All the information you provide on this website will only be used for lawful purposes and treated in accordance with the requirements of the Data Protection Act and its Regulations.

Your personal/sensitive personal data will be shared with our contracted third-party service providers (Data Processors and Sub-Processors) for the purpose of providing services related specifically to the insurance request you place with us. We may also be required to provide this information to Regulators, the Government, or any other institution or organization, for lawful or statutory purposes.

Your Rights

Under the conditions defined by the Data Protection Act 2019 and Data Protection Regulations, you have the right to:

• Access your personal data and information on the processing (processing purposes, categories of personal data concerned, recipients to whom your personal data has been or will be communicated, and the retention period). To find out how long we will keep your data, please refer to our Privacy Notice.
• Access, rectify and/or have your personal data erased.
• Receive the personal data provided to Divani in a structured, commonly used, and legible format; this shall be done free of charge by writing to us using the Contact Us page.
• Oppose, for legitimate reasons, the processing and use of your personal data.
• Request us to transfer your personal data to another Data Controller.
• Lodge a complaint with us using the Contact Us page.
• At any time, change your personal data and revoke your consent for retention. You have the right to appoint a third party to whom your data may be communicated to after your death. You agree to inform the third party of their appointment.
• Withdraw your consent to the processing activities at any time, which may affect the services we provide to you or may stop us from being able to assist you.
• We reserve the right to not send you or delete your personal data in some circumstances. If we do, we will write to you setting out the reasons why, as detailed in Regulation 12(4) (b) and Regulation 12 (4) (e) of the Data Protection (General) Regulations, 2021.

Consent

By providing your personal and sensitive personal data when seeking assistance from Divani, you give us your explicit consent for the processing of this data as outlined above. This consent will remain valid unless it is changed or revoked at any time.

Consent on Behalf of Dependents

Where your request requires the provision of personal and sensitive personal data of a dependent(s) (spouse, child, sibling, parents), who are over 18 years of age, the consent you provide here will be deemed to be specific consent that has been given on their behalf.

Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Links to Other Websites

Our website contains links that lead to other websites. If you click on these links Divani is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Restricting the Collection of your Personal Data

At some point, you might wish to restrict the use and collection of your personal data. You can achieve this by doing the following:

When you are filling the forms on the website, make sure to check if there is a box which you can leave unchecked, if you don’t want to disclose your personal information.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Divani will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.